Effective April 30th , 2020
DATA WE COLLECT AND USE
We collect personal data you choose to provide, e.g., through registrations, applications and surveys, and in connection with your inquiries and purchases. For example, you may choose to provide your name, contact information, health, insurance and/or financial information in connection with a promotion or a patient assistance or support program. Healthcare providers may choose to provide information relating to their specialties and professional affiliations.
In addition, we may gather information about you automatically through your use of the Site, e.g., your IP address and how you navigate our Site. See also, the Section below on Cookies and Other Tools.
From time to time, we may use or augment the personal data we have about you with information obtained from other sources, such as public databases, social media platforms and other third parties. For example, we may use such third party information to confirm contact or financial information, to verify licensure of healthcare professionals or to better understand your interests by associating demographic information with the information you have provided.
HOW WE USE PERSONAL DATA
We may use your personal data in the following ways:
a. TO SERVE YOU
We use your personal data to:
- Operate our business;
- Deliver our products and services;
- Process, complete and fulfill your requested transactions;
- Provide customer service and respond to requests or inquiries;
- Communicate with you;
- Tailor our marketing programs and campaigns; and
- Provide you with newsletters, articles, alerts, announcements, invitations, and other information about products, brands, health topics and disease states.
b. TO CONNECT YOU WITH THIRD PARTIES
We may provide functionality on the Site that will allow you to forward and share certain content with a friend or colleague. If you choose to use Synerga Pharmaceuticals sharing functionality to refer someone to our content, products or services, we will use your data and that of the individual you are sharing with to send the content or link you request.
c. TO VALIDATE YOUR ABILITY TO ACCESS/USE CERTAIN PRODUCTS, SERVICES AND INFORMATION
Some products, services and information we offer may only be suitable for/accessible to individuals meeting certain eligibility or other criteria. In such cases, we may verify that you meet such criteria. For example, certain information relating to our products is only intended for and accessible to licensed healthcare professionals and we may use information we collect directly from you and from outside sources to validate your licensure and eligibility to view such information.
d. IN ACCORDANCE WITH SPECIAL PROGRAM TERMS
On occasion, Synerga Pharmaceuticals may offer special programs, activities, events or promotions via the Site (“Special Programs”) that have specific terms, privacy notices and/or consent forms that explain how any personal data you provide will be processed in connection with the Special Program. We strongly suggest you review the terms applicable to the Special Program before participating.
e. TO IMPROVE PRODUCTS AND SERVICES AND PROTECT PATIENTS AND CONSUMERS
We use the information you provide for data analysis, to better understand how our products and services impact you and those you care for, to track and respond to concerns, for fraud prevention and to further develop and improve our products and services. In addition, we use the information you provide to comply with our regulatory monitoring and reporting obligations including those related to adverse events, product complaints and patient safety.
f. IN AGGREGATED OR DE-IDENTIFIED FORM
We may aggregate and/or de-identify data about visitors to our Site and use it for any purpose, including product and service development and improvement activities.
HOW WE SHARE YOUR PERSONAL DATA
Synerga Pharmaceuticals may share your personal data as follows:
a. WITHIN OUR FAMILY OF COMPANIES
b. IN CONNECTION WITH BUSINESS TRANSFERS
c. WITH PROVIDERS
We may retain other companies and individuals to perform services on our behalf and we may collaborate with other companies and individuals with respect to particular products or services (collectively, “Providers”). These third parties may be provided with access to personal data needed to perform their functions, but they may not use such data other than on our behalf or subject to contracts that protect the confidentiality of the data. Examples of Providers include credit card processing companies, customer service and support providers, email and SMS vendors, data analytics firms, web hosting and development companies and fulfillment companies. Providers also include our co-promote partners for products that we jointly develop and/or market with other companies. Some Providers may collect personal data on our behalf on our Site.
d. TO COMPLY WITH LAW/PROTECT
We reserve the right to disclose your personal data as required by law, when we believe disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, Synerga Pharmaceuticals or others.
e. IN THE AGGREGATE/DE-IDENTIFIED
Synerga Pharmaceuticals may also disclose aggregate or de-identified data that is not personally identifiable to third parties for any purpose.
We use technical, administrative and procedural measures in an attempt to safeguard your personal data from unauthorized access or use. No such measure is ever 100% effective though, so we do not guarantee that your personal data will be secure from theft, loss, or unauthorized access use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such data. Users are or responsible for maintaining the secrecy of their own passwords. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us by contacting us at firstname.lastname@example.org
CROSS BORDER TRANSFERS
The Site is not directed to individuals under the age of eighteen (18), and we do not knowingly collect personal data from children under the age of 18.
If you would like to exercise any individual rights, please contact us by contacting us at (+40) 31.431.38.82. We will respond to your request consistent with applicable law.